Cora Spa · Sheikh Zayed Road · Dubai

Terms and Conditions

Last updated: 9 October 2026

These terms apply to every booking, treatment, package and membership at Cora Spa, Shop M01, Mezzanine Floor, Al Saqr Business Tower, Sheikh Zayed Road, Dubai, and to home service visits. By booking or receiving a treatment you agree to them.

1. Bookings
2. Arrival and late arrival
3. Prices and payment
4. Non-refundable payments
5. If you are not happy with your service
6. Rescheduling and cancellation
7. Membership cards and packages
8. Health and suitability
9. Guest conduct
10. Home service
11. Personal belongings
12. Liability
13. Website
14. Changes to these terms
15. Governing law
16. Contact us

1. Bookings

Bookings are made by WhatsApp or phone on +971 52 402 8847, or in person at the spa. A booking is confirmed once our team has confirmed the treatment, date and time with you.

Walk-in guests are welcome when a therapist and room are free. Cora Spa is open every day from 10:00 AM to 12:00 AM (midnight).

Please give accurate details when you book, including the treatment, session length and number of guests.

2. Arrival and late arrival

Please arrive 10 minutes before your appointment so the full session time can be spent on your treatment.

If you arrive late, your treatment may be shortened so that it ends at the scheduled time and the next guest is not delayed. The full price of the booked session still applies.

3. Prices and payment

Prices are listed in UAE dirhams (AED) on our price list and at the spa. Prices and offers may change without notice; the price confirmed at the time of booking applies to that booking.

Payment is due in full at the spa before or immediately after the treatment, as requested by our team. For home service, payment is due as agreed when the booking is confirmed.

4. Non-refundable payments

All payments made to Cora Spa are non-refundable. This includes payments for treatments, packages, deposits, gift purchases and membership card credit.

• No refund is given once a treatment has been provided, in full or in part.
• No refund is given for a missed appointment, a late arrival or a session that you choose to end early.
• Membership card credit, including bonus credit, cannot be refunded or exchanged for cash.

Where a refund is not available, we may at our discretion offer to reschedule the appointment or keep the amount as credit toward a future visit.

5. If you are not happy with your service

If you are not satisfied with your treatment for any reason, such as the therapist, the pressure or the treatment itself, please tell your therapist or our reception within the first 5 minutes of the session.

When you tell us within the first 5 minutes, we will do our best to put it right straight away, for example by adjusting the treatment, changing the therapist or offering a different treatment.

If we are not told within the first 5 minutes, the service is treated as accepted and the full price is payable. Concerns raised after that time, or after the session has ended, cannot be considered for a change of treatment, credit or refund.

6. Rescheduling and cancellation

If you need to change or cancel your appointment, please let us know by WhatsApp or phone as early as possible, and at least 2 hours before the appointment time.

With that notice we will move your booking to another available time. Amounts already paid are not refunded on cancellation; they can be used for the rescheduled appointment.

If you do not attend and do not inform us, the booking is treated as a no-show and any amount paid for it is forfeited.

Cora Spa may reschedule or cancel an appointment when a therapist or room is unavailable or for reasons outside our control. In that case we will offer you another time or credit for the amount paid.

7. Membership cards and packages

Membership card offers give credit to spend on treatments at Cora Spa. Credit is for the named member, cannot be transferred or exchanged for cash, and is non-refundable.

Packages are sold as described on the price list. Individual parts of a package cannot be exchanged for cash or refunded if they are not used.

8. Health and suitability

Our treatments are wellness and relaxation services. They are not medical treatment and do not replace advice from a doctor.

Before your treatment, please tell us about any medical condition, injury, allergy, recent surgery, pregnancy or medication that may affect it. If you are unsure whether a treatment is suitable for you, ask your doctor first.

Our team may adapt, decline or stop a treatment if they believe it is not suitable for you. You receive treatments at your own risk where relevant information has not been given to us.

9. Guest conduct

Cora Spa provides professional massage and spa services only. Guests are asked to treat our therapists and staff with respect at all times.

Any inappropriate, abusive or unlawful request or behaviour will end the session immediately. In that case the full price of the session is payable, no refund is given and future bookings may be refused.

Guests must be 18 or older, or accompanied by a parent or guardian who has agreed to the treatment.

10. Home service

Home service is subject to therapist availability and to your location. The treatment, time and price are confirmed with you before the visit.

Please provide a safe, clean and private space for the session, and make sure an adult who made the booking is present. Our therapist may leave if the location or conditions are unsafe or unsuitable, and the amount paid is not refunded.

11. Personal belongings

Please keep valuables with you or leave them at home. Cora Spa is not responsible for loss of or damage to personal belongings brought to the spa.

12. Liability

We take care to provide every treatment safely and professionally. To the extent permitted by law, Cora Spa is not liable for any reaction, injury or loss that results from information not disclosed to us, from instructions that were not followed, or from circumstances outside our control.

Nothing in these terms removes or limits any right you have under the consumer protection laws of the United Arab Emirates.

13. Website

The information and prices on this website are provided for general guidance and are kept as accurate as possible. Photos are for illustration. Treatments, prices and opening hours may change, and the details confirmed by our team at the time of booking apply.

14. Changes to these terms

We may update these terms from time to time. The version published on this page on the date of your booking applies to that booking.

15. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute is subject to the jurisdiction of the courts of Dubai.

16. Contact us

For any question about these terms, contact Cora Spa by phone or WhatsApp on +971 52 402 8847, or visit us at Shop M01, Mezzanine Floor, Al Saqr Business Tower, Sheikh Zayed Road, Dubai, United Arab Emirates.

See also: Privacy Policy · Price list